We want you to be happy with your purchase. We have a 7-day return policy, which means you have 7 days after receiving your items to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@kemkidsco.com. If your return is approved, the item(s) must be shipped within 5 business days with a courier of your choice. Please ensure the return item(s) is/are packed with care and attention so that we will receive it in the same original condition. Items damaged during the return shipping process will not be accepted. Items sent back to us without first requesting a return will not be accepted.
Please note that the customers are responsible for the return shipping costs. Also, we do not refund the original shipping fee.
You may contact us at info@kemkidsco.com if you have further questions.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will take each situation case by case.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. All sale items and Halloween items are final sale.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
