Return/Refund policy
Return/Refund Policy and Procedure:
Our priority is your satisfaction with your purchase. To that end, we offer a 7-day return policy. This means that you have a week from receipt of your items to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags still attached, and in its original packaging. You must also present a receipt or proof of purchase.
To initiate a return, please contact us at info@kemkidsco.com. If your return is approved, you have 5 business days to ship the item(s) using the courier of your choice. Please ensure the return item(s) are packed with care to ensure that we receive it in its original condition. We do not accept items that are damaged during the return shipping process. Furthermore, we do not accept items that are sent back to us without first requesting a return.
Please note that the customer is responsible for the return shipping costs. Additionally, we do not refund the original shipping fee. If you have any further questions, please contact us at info@kemkidsco.com.
Exchanges:
The quickest way to receive the item you want is to return the current item, and once we accept the return, make a separate purchase for the new item.
Damages and Issues:
Please inspect your order upon receipt and notify us immediately if the item received is defective, damaged, or the wrong item. This will allow us to evaluate and resolve the issue as soon as possible. We will handle each situation case by case.
Exceptions/Non-Returnable Items:
We cannot accept returns on sale items or gift cards. All sale items and Halloween items are final sale.
Refunds:
Once we receive and inspect your return, we will notify you if the refund is approved or denied. If approved, the refund will automatically be applied to the original payment method. Please keep in mind that processing and posting the refund may take some time for your bank or credit card company.