FAQ

Where do you ship to?

Canada & USA

How long does shipping take?

Depending on your location. Standard shipping typically takes 3-9 business days. Our goal is to fulfill your order as soon as possible.

Do you offer free shipping?

We offer free shipping on orders over $50 to Canada & USA or a flat rate $13

Do you offer local pick-up?

Free local pickup in Langford, BC

Is sizing true to size?

Our store carries different branding, therefore sizing for each item may vary slightly. If you need further help with sizing, please contact us at info@kemkidsco.com or send us a message in the chat box on our website. We are also available on Instagram @kemkidsco

Why do you have a pre-order collection?

Pre-order collection gives our customer more options to choose from. This also gives us the opportunity to know what customers love so we can stock up on our customer's favourite. 

Where are your products made? And are they ethically sourced? 

Most of our clothing brands are from Korea. We only work with one supplier from China who we trust. It is extremely important to us that our products are ethically sourced and workers are paid fairly. 

We also carry products from other women owned small businesses!

Care Instructions, how should I care for my products?

Please follow the care instructions for each garment. Care instructions are on the product listing. Most products we recommend wash with cold water, dry on low and turn the garment inside out for added protection. For more delicate items, we recommend hand-wash and lay flat to dry. 

Do you have more questions? We are here for you! Contact us at info@kemkidsco.com