Pre-Order Policy

What are Pre-orders?
Pre-orders are advance purchases made on items that are scheduled to be shipped at a future date. These items are not available for immediate purchase on our online shop.

By Purchasing a pre-order product you agree to the following terms: 

Estimated time is 2-4 weeks. The estimation is when we expect the order to be ready and shipped (not when it will arrive to the customer) and are subject to change. We will keep you up to date but keep in mind as delays do occur. In many cases, these delays are completely out of our control, so we appreciate your patience whenever delays occur.

If for any reasons we can not fill your order, you will be notified by email and your order will be cancelled.

Pre-orders items have the same return policy as items we have available on our online shop. Please refer to our return policy page. 

**Halloween items are FINAL SALE*

To cancel an order or make changes, please send an email to info@kemkidsco.com with your order number and specific items you want to cancel.

Once your order is submitted to our supplier, you can no longer make changes or cancel your order. You will be notified by email with updates on your order.

Combined Orders

We suggest that pre-ordered items be ordered separately from “in-stock” orders, as in stock items can be shipped immediately. If you combine in-stock and pre-order items into one purchase, all items will be shipped when the pre-order is fulfilled.

If you requested to pick-up your order, your credit card will be charge and you will be notified once your pre-order arrives.
YOUR CREDIT CARD WILL NOT BE CHARGED UNTIL YOUR PRE-ORDER IS SHIPPED. Please note that we cannot charge your card and complete your order if your card expires between the date you pre-ordered the item and the date the item becomes available. Please ensure that your billing and contact information are current at all times.